Privacy Policy
Last Updated: December 2024
Valley Rapid Dry Restoration ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services to connect with water damage restoration service providers in Phoenix, Peoria, and the surrounding West Valley area.
1. Information We Collect
Personal Information
When you use our website or request to be connected with water damage restoration professionals, we may collect the following personal information:
- Contact Information: Name, email address, phone number, and mailing address
- Service Request Details: Information about your water damage needs, property location, damage severity, emergency status, preferred contact method, and service timing
- Communication Records: Records of your communications with us and with matched service providers
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on pages, links clicked, referring website
- Location Data: Approximate geographic location based on IP address
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze website usage. You can control cookies through your browser settings, though disabling cookies may affect website functionality.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Matching: To connect you with appropriate water damage restoration service providers in your area
- Communication: To respond to your inquiries, provide customer support, and send service-related notifications
- Service Improvement: To analyze website usage, improve our matching algorithms, and enhance user experience
- Marketing: To send promotional materials about our services (you can opt out at any time)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Safety and Security: To protect against fraud, unauthorized access, and other security threats
3. How We Share Your Information
Water Damage Restoration Service Providers
When you request to be matched with a water damage restoration professional, we share your contact information and service request details with qualified service providers in your area. These providers use your information to contact you and provide estimates or services. We carefully vet our partners, but we are not responsible for how they use your information once shared.
Service Providers and Partners
We may share information with third-party vendors who help us operate our website and business, including analytics providers, email services, hosting providers, and CRM systems.
Legal Requirements
We may disclose your information if required by law or to protect our rights, property, safety, or that of others.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement reasonable safeguards to protect your personal information, including SSL encryption, restricted access, and secure storage. However, no method of transmission is 100% secure.
5. Your Privacy Rights
You may have rights to access, correct, delete, or port your personal information. California residents have additional CCPA rights. We do not sell personal information.
6. Children's Privacy (COPPA Compliance)
Our services are not directed to children under 13. We do not knowingly collect information from children under 13.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Continued use after changes constitutes acceptance.
8. Contact Us
Valley Rapid Dry Restoration
Phone: (928) 538-9508
Email: privacy@valleyrapiddryrestoration.com
Address: Phoenix, AZ